At à la mode boutique, we want you to love your purchase from our online store, if not we will happily offer you a hassle free refund.
Conditions of returns for change of mind :
-All Item must be returned & received within 14 days of purchase.
-Item was purchased at full price, i.e. not purchased from sale collection or with a promotional code.
-Returns must be in their original condition, new and unwashed, swing tag attached, no marks or odour on the garment.
-For hygiene reasons we do not offer returns on sunglasses, jewellery or any other accessories.
-We try our best to carefully inspect all items before leaving the warehouse, however if you believe you have received a faulty item, please email us at firstname.lastname@example.org with a photo of the fault if possible, and we will get back to you within 24 hours.
-Item must be sent back to à la mode, 72 Bridge Mall, Ballarat 3350, Victoria, Australia. We encourage customers to use a prepaid satchels as tracking number is included.
-Please note that customers are liable for all other postage incurred (except faulty goods). We only offer free delivery for Australian customers (above AU$100 purchases) on their first purchase.
To make a return:
-Please send the item with its original invoice to:
à la mode
72 Bridge Mall