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At à la mode boutique, we want you to love your purchase from our online store, if not we will happily offer you a hassle free refund.

 

Conditions of returns for change of mind :

-All Item must be returned & received within 14 days of purchase.

-Item was purchased at full price, i.e. not purchased from sale collection or with a promotional code.

-Returns must be in their original condition, new and unwashed, swing tag attached, no marks or odour on the garment.

-For hygiene reasons we do not offer returns on sunglasses, jewellery or any other accessories.

 

Faulty:

-We try our best to carefully inspect all items before leaving the warehouse, however if you believe you have received a faulty item, please email us at love@alamodeboutique.com.au with a photo of the fault if possible, and we will get back to you within 24 hours.

-Item must be sent back to à la mode, 72 Bridge Mall, Ballarat 3350, Victoria, Australia. We encourage customers to use a prepaid satchels as tracking number is included.

 

Returns Postage

-Please note that customers are liable for all other postage incurred (except faulty goods). We only offer free delivery for Australian customers (above AU$100 purchases) on their first purchase.

 

To make a return:

-Please send the item with its original invoice to:

 

à la mode

72 Bridge Mall

Ballarat, Victoria

Australia, 3350

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